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Paid membership
PONTE CLUB+ is a paid membership with 3 tiers, from US$3.58 to US$28.50 a month. The CLUB+ tier is US$72.34 a year (US$7.23 a month) and includes free shipping on every order, 2 free change-of-mind returns per period, 3% back in points and 24-hour early access. Benefit sizes differ by tier, and every tier can be cancelled anytime.
CLUB+ is PONTE's paid membership that bundles shipping, returns and points into one fee, offered in tiers with different fees and benefits. It is separate from the free spend-based tiers (PONTE CLUB); where the two overlap, the better benefit applies.
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Fees and benefits differ by tier. Every tier can be cancelled anytime, and you can change tier after joining.
| Benefit | CLUB+ Essential | CLUB+ | CLUB+ Atelier |
|---|---|---|---|
| Fee | US$4,900.00 a month · Cancel anytime | US$9,900.00 a month · Cancel anytime | US$39,000.00 a month · Cancel anytime |
| Free shipping | Orders of US$1,000,000.00 or more | Every order | Every order |
| Free returns (change of mind) | None | 2 per period | 6 per period |
| Points back | 2% | 3% | 5% |
| Early access to new arrivals and sales | 12 hours early | 24 hours early | 48 hours early |
| Live-only coupons | Included | Included | Included |
| Salon priority | None | Included | Included |
| Birthday coupon | Included | Included | Included |
| Stylist booking | None | Included | Included |
Sign in to join CLUB+.
VAT included.
The free tiers (PONTE CLUB) move up automatically with what you spent over the last 12 months and earn 1~2% in points.
CLUB+ is the paid membership, and free shipping and free returns exist only here.
Where the two overlap, the better benefit applies.
You can cancel anytime under `Account > CLUB+`.
After you cancel, benefits stay until the period you already paid for ends, and you are not charged again.
Within 7 days of payment, if you have not used a benefit, the fee is refunded in full.
Yes, in `Account > CLUB+`.
Upgrading applies the new benefits immediately and charges only the difference for the rest of your period (fee difference × days left ÷ days in the period). You see the exact amount before paying.
Downgrading takes effect on your next billing date; until then you keep your current benefits. Fees already paid are not refunded.
It depends on the tier, from US$3.58 to US$28.50 a month. The CLUB+ tier is US$72.34 a year or US$7.23 a month, VAT included.
The annual plan is charged every 12 months and the monthly plan every month, to the payment method you registered.
Yes, under `Account > CLUB+`.
Benefits stay until the period you already paid for ends, and you are not charged again after that.
Within 7 days of payment, if you have not used a single benefit, the fee is refunded in full.
After 7 days, or once you have used a benefit, we refund the remaining days pro rata minus the value of the benefits used.
Refunds go back to the original payment method within 3 business days of the request.
The number of free returns depends on the tier; the CLUB+ tier includes 2 free change-of-mind returns per membership period.
After that, the return cost set by your destination's return policy applies.
Returns for defects, wrong items or items not as described are always paid by PONTE, regardless of the count.
Points can only be used to buy products at PONTE.
They cannot be paid out in cash or transferred to anyone else.
Points expire 12 months after they are earned, and we tell you 30 days before.
3% of what you paid, after subtracting duties, VAT, shipping and any points you spent.
For a US$1,096.03 final-price order, that is about 36,000 points.
No. Product pages stay public during the early-access window.
Members can buy 24 hours earlier; after that anyone can buy.
Where they overlap, the better benefit applies.
For example, the top free tier's 2% and CLUB+'s 3% give you 3%.
We retry up to 3 times, 1d · 3d · 7d apart, and notify you each time.
If payment is not completed within 14 days, the membership ends.
For now, members with a KR shipping address can join.
We start where we can deliver free shipping and free returns, and add regions step by step.